Frequently Asked Questions

We’re based in Madisonville, TN and serve Monroe, McMinn, Loudon, and Polk counties. Not sure if you're in our coverage area? Give us a call and we'll let you know.

We specialize in:

• Above-ground and in-ground pool installation
• Pool liner repair and replacement
• Pool equipment installation
• Pool safety cover installation
• Fence building
• Pool supplies and water testing at our storefront
• pool opening and closing services

Call us directly at (423) 545-8060 or fill out our online contact form to schedule your free consultation. We’ll visit your property, discuss your needs, and provide a detailed quote. 

Yes! Visit us at 206 Mill Street, Madisonville, TN—open Monday through Friday, 8 AM to 5 PM and Saturday 9 AM to 1 PM. We carry pool chemicals, testing kits, accessories, and more.

All of our pool and fence projects are handled by our trained, in-house crew. No subcontractors, no guesswork—just experienced local professionals who take pride in their work.

Yes. Most counties and municipalities in Tennessee require a permit for pool installation. ORCA Pools & Outdoors will assist with all local permitting requirements as part of your project to make the process smooth and compliant.

• Above-ground pools typically take 1–3 days, depending on site prep and weather.
• In-ground pools usually take 2–4 weeks, including excavation, base work, and liner installation.

We’ll provide a detailed timeline and quote during your consultation.

Yes—we’re familiar with local pool and fence codes and can guide you through what’s required. While the homeowner typically pulls the permit, we make sure everything is up to standard.

We stock trusted brands including:

• Regal, DY Clor, Oxysplash, and AquaSalt for pool chemicals
• Mystic White II pool filter sand
• AquaChek water testing kits
• Merlin Industries pool safety covers
• Parts, liners, skimmers, filter systems, and more

Absolutely! We offer in-store professional water testing using SpinTouch technology. Just bring in a sample and we’ll help you get your water chemistry balanced quickly.

Absolutely! At our Madisonville storefront, we sell professional-grade pool chemicals from trusted brands—like Regal Pool Care System, DY Clor, and Oxysplash—to any customer, regardless of who installed their pool. Whether you have a chlorine or saltwater system, we have the right chemicals and expertise to keep your water balanced.

Yes—we carry bulk Mystic White II filter sand and AquaSalt pool salt for both above-ground and saltwater systems. Perfect for equipment maintenance or upgrades, these essentials are available in-store at fair prices.

We offer a range of easy-to-use water testing kits, including AquaChek strips and professional SpinTouch testing in-store. These help you monitor key water chemistry levels like pH, chlorine, alkalinity, and salt so you can keep your pool clean and safe.

Yes! Our store is well-stocked with pool floats, vacuum hoses, skimmers, leaf nets, and cleaning tools to help you maintain crystal-clear water and keep debris under control.